Do you speak Dutch and enjoy helping people find solutions?

Imagine being part of an international team where your support makes a real difference in the experience of thousands of users every day. In this role, you will assist customers through chat and email, helping resolve questions, manage concerns, and deliver a positive customer experience while developing your skills in a multicultural environment.

🎯 What You'll Do
- Support customers through chat, email, and inbound channels
- Understand each customer's needs and provide tailored solutions
- Answer questions related to orders, services, and platform usage
- Handle and resolve customer complaints in a professional and solution-oriented manner
- Follow up on customer requests until they are fully resolved
- Complete administrative and back-office tasks accurately
- Collaborate with internal teams to ensure the best possible customer experience

✅ What You Need
- Fluency in Dutch
- English level B2 or above for training, tools, and internal communication
- Ability to communicate clearly and professionally with customers
- Attention to detail when updating information and processing requests
- Ability to manage multiple tasks while maintaining accuracy
- Confidence in handling complaints and finding appropriate solutions
- Availability to work rotational schedules between 07:00 and 23:00, Monday to Sunday
Availability to attend on-site training in Porto

🎁 What We Offer
- Direct contract with the client
- Total Gross Monthly Salary: €1,840 + Meal Allowance
- Comprehensive onboarding and training program
- Company-provided equipment
- Opportunity to transition to a hybrid working model after 6 months, based on performance
- Free access to the GoodHabitz learning platform, with hundreds of courses for personal and professional development
- Relocation package for international candidates:
2 months of accommodation
Flight ticket reimbursed in the second salary payment
1 month of transportation pass


If you'd like to use your Dutch language skills in an international environment and build a rewarding career in customer support, this could be your next step. Apply today and join the team!

Match Profiler is an Information Systems consultancy with over 25 years of experience in the national and international technology market.
We believe in challenging and motivating projects, driven by multidisciplinary and agile teams - and we are looking for those who want to grow with us.
With a close-knit approach, we develop solutions that drive business growth with innovation, trust and security.
If you aspire to a career that challenges you daily and allows you to make a real impact - this opportunity is for you.
We are currently strengthening the team of one of our clients with the following profile:

Key Responsibilities:
- Build and iterate Tableau/Power BI dashboards.
- Define KPIs, calculations and contribute to the semantic layer.
- Produce ad-hoc reports and Snowflake data extracts.
- Support Snowflake data modeling (tables/views).
- Guide power users in self-service analytics.
- Maintain data quality dashboards and pipelines.

What we are looking for

Hard Skills:
- +7 Years of experience.
- A hands-on BI developer with strong analytical thinking, able to decompose problems and deliver practical solutions while collaborating effectively with stakeholders.
- Advanced Tableau and Power BI.
- Strong SQL and Snowflake (procedures, functions, views).
- Good understanding of data modeling.
- Ability to quickly learn new BI tools.
- English C1

Soft Skills:
- Problem-solving and structured thinking.
- Ownership and proactive mindset.
- Good communication and stakeholder management.
- Curiosity and willingness to learn new domains.

Nice to Have:
- Pharma/clinical trials knowledge.
- Experience with data quality frameworks.
- Agile delivery experience.

What we have to offer:
- Careful onboarding and close support from day one.
- Continuous feedback aligned with your professional goals.
- An accessible and collaborative team ready to support each individual's journey.
- A close-knit environment where idea sharing and personal development are valued.
- Access to a network of partnerships offering exclusive discounts on health, wellness, travel, culture, gastronomy, leisure and much more.
- Social events and initiatives that strengthen team spirit.

To apply for this opportunity, simply send your CV to: emprego@m-profiler.com

• Head of Human Resources - Global Technology Consulting Firm
• Specialized in Digital Transformation and Innovation

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Sobre o nosso cliente

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Descrição

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Vantagens

Junte-se ao nosso cliente, uma prestigiada empresa localizada em Vila Nova de Famalicão, especialista na produção de bolachas, amêndoas e rebuçados. Estamos a recrutar operadores de produção para diversos setores da empresa.

responsabilidades chave

Desempenhar tarefas de produção de acordo com os padrões de qualidade e segurança.
Colaborar com a equipa para garantir a eficiência operacional.
Manter o ambiente de trabalho limpo e organizado.

competências

Elevado sentido de responsabilidade;
Boa capacidade de aprendizagem e de adaptação;
Dinamismo, agilidade e proatividade;
Disponibilidade para trabalhar nos turnos das 06h-14h, 14h-22h e 22h-6h.
Disponibilidade imediata.

principais benefícios

Salário compatível com a função;
Possibilidade de trabalhar numa prestigiada empresa na zona de Famalicão, em fase de crescimento e expansão.

 

A Randstad tem a missão de se tornar a empresa mais equitativa e especializada de talentos a nível mundial e, por isso, reiteramos que damos as boas-vindas a pessoas com as mais diversas capacidades e experiências. Assumimos o compromisso de garantir que o nosso processo de recrutamento e contratação satisfaça as necessidades de todas as pessoas. 

 

Preocupamo-nos com a igualdade de oportunidades, independentemente de etnia, cor, religião, sexo, orientação sexual, identidade de género, nacionalidade, idade, informações genéticas, incapacidade ou qualquer outro estatuto de grupo protegido por lei.

• Diretor(a) de Obra Junior - Engenheiro(a) Civil Junior - Lisboa
• Oportunidade de enquadramento em empresa estável e em crescimento

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Sobre o nosso cliente

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Descrição

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Vantagens

We are hiring a highly motivated Front-Office Specialist (German or Italian Speaker) to join an industry leader in the insurance sector.
In this role, you will be the primary point of contact for clients—delivering first-class customer support while executing key administrative operations for motor insurance policies.

responsabilidades chave

Key Responsibilities

• Manage and update motor insurance policy data accurately in internal systems


• Process administrative requests, including contract updates, renewals, and cancellations


• Review and verify customer or broker information to support internal procedures


• Provide technical support to the clients


• Handle incoming phone calls, emails and communicate effectively with clients

competências

Your skills:

• Native or C2 level in Italian or German is required; proficiency in English is also necessary.


• Previous experience in administrative and back-office roles is highly preferred; experience in the insurance or automotive sectors is not mandatory.


• Strong attention to detail and excellent organizational skills.


• Comfortable working with digital tools and administrative processes.


• Ability to manage multiple tasks and priorities effectively in a structured environment.


• Proactive, adaptable, and a strong team player with good communication skills.


• Basic knowledge of automotive sector.

principais benefícios

Benefits:

• Temporary contract with an expected duration of 6 months (fixed-term contract) - with the possibility of extension


• Base salary 


• Meal allowance of €12 per working day (paid via meal card).


• Full-time schedule: from 8 am to 5 pm, Monday to Friday and on bank holidays. 


• Weekends off.


• Work location: Porto, with the possibility of a hybrid working model.

Ready to take the next step in your career? Apply now and join a dynamic team where your skills will make a real impact!

 

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

 

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