Are you fluent in both German and English?

Do you have a passion for customer satisfaction and a knack for problem-solving?

We are currently recruiting a Customer Support Assistant to join the Retention Line for one of Switzerland's largest telecommunications companies.

responsabilidades chave

• The primary goal of a retention line is to prevent customer churn (i.e.,  customers leaving the company).


• Agents working in this line are trained to identify the reasons why  customers want to cancel and to offer solutions to keep them.


• Addressing Customer Concerns: They handle customer complaints,  service issues, and billing problems.


• Offering Incentives: They may offer discounts, special promotions, or  upgraded services to persuade customers to stay.


• Building Customer Loyalty: They aim to create positive customer experiences and strengthen customer relationships.

competências

• excellent communication skills in German and English;


• solution oriented;


• Experience in Sales


• Experience in a call center;


• strong Commitment for a long term project;


• good PC skills.

principais benefícios

What we have for you?

• Training 8am to 4pm = 1 month


• base salary: 920€/month gross (x14)


• performance bonus: up to 360€ (x12)


• language allowance: 150€ for English Language + 350€ for German  Language (x13)


• meal allowance: 10,20€/day worked (x11 months)


• flex work allowance: 60€/month (x11)


• assiduity allowance: 110€/month


• health insurance as of the 3rd month


• dislocation bonus up to €70 + accommodation


• Remote work + 1 day every six weeks at the office (Lisbon or Porto)

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

If you are passionate about recruitment and would love to work in a dynamic environment, we encourage you to apply!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Interested?
Apply now!

Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients.
We are currently recruiting, for integration in our internal team/client, professionals with the following profile:

IT Plataform/Cloud Engineer (m/f) – Hybrid (Lisbon, Coimbra or Castelo Branco)

What do you need to have:
Hard Skills:
• At least 3 years as a Platform Engineer, Infrastructure Automation Specialist or DevOps engineer with significant experience with scripting and/or programming languages for the automation of IT infrastructure (e.g Python, Bash, PowerShell, Ansible, Rundeck)
• A minimum of a Bachelor’s degree in Information Technology or a related field.
• Experience with Infrastructure as Code (e.g. Terraform, Cloudformation)
• Knowledge and experience with (hybrid) cloud services (e.g. AWS EC2, RDS, ECS, ELB, Lambda and Nutanix)
• Experience with containerization technologies is a big plus (e.g. Docker, Kubernetes)
• Familiar with Git and managing CI/CD pipelines
• Experience with Linux system administration is a big plus
• A proactive approach to exploring new technologies and implementing forward-thinking solutions
• Inglês C1
• Espanhol as a plus

Soft Skills:
• Good communication
• Team spirit
• Proactivity
• Time management

What we can offer:
• Personalized support from your team
• Your manager will take into consideration your motivations and suggestions
• Victories will be celebrated together
• Your HR and Support Teams will always be available to help
• Constant feedback on your work
• A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc)
• And, of course, many gatherings and social events

To respond to this opportunity, send us your CV to the following e-mail address emprego@m-profiler.com